Aeye systems
Aeye-like ai. Spelled smarter.
About the Role
Position Overview
We’re looking for a proactive and empathetic Customer Support Specialist to be the first line of communication for our clients. You'll play a key role in ensuring a seamless experience for law enforcement agencies and government buyers who rely on our technology. This is more than a help desk job—it's a chance to be part of a mission-driven company that values customer success and continuous improvement.
Responsibilities
Respond to customer inquiries via email, phone, and chat in a timely and professional manner
Troubleshoot product-related issues, escalate when needed, and follow up through resolution
Maintain accurate records of customer interactions in our CRM system
Assist with onboarding and training of new users
Collaborate with product and engineering teams to communicate customer feedback and feature requests
Help develop internal knowledge base articles and customer-facing help content
Ensure a high level of customer satisfaction by being friendly, solution-focused, and responsive
Compensation & Benefits
Competitive salary or hourly rate (based on experience and role structure)
Flexible work environment
Opportunity to grow with a fast-moving, mission-driven company
Paid training and advancement opportunities
Requirements
Qualifications
2+ years in a customer support or customer service role, preferably in a tech or hardware/software environment
Excellent communication skills (written and verbal)
Strong problem-solving abilities and attention to detail
Comfortable using CRM and ticketing systems (e.g., HubSpot, Zendesk, Freshdesk)
Ability to remain calm and professional under pressure
A commitment to learning and becoming fluent in our systems and customer needs
Bonus: Familiarity with public safety or government procurement environments
What We’re Looking For
We’re looking for someone who is:
Customer-obsessed: You genuinely enjoy helping people and take pride in solving their problems
Tech-savvy: You don’t need to be an engineer, but you’re not afraid to dive into technical tools and product details
Self-starting: You can work independently, follow through, and don’t wait to be told what to do
Team-oriented: You value cross-functional collaboration and believe success is a team sport
About the Company
At Aeye Systems, we’re redefining law enforcement technology with AI-powered, fleet-affordable mobile ALPR (Automatic License Plate Recognition) systems that make communities safer and officers more efficient. As we grow, so does the need to support our customers with the same excellence we bring to our products.